STORE POLICY
Customer Care
At NOVO Store, customer satisfaction is our priority. We are committed to providing professional support and quality service before, during, and after your purchase.
Our customer care team is available to assist with:
- Product enquiries
- Order updates
- Delivery arrangements
- Installation appointments
- Warranty support
- Technical assistance
- Return & exchange requests
We aim to respond to all enquiries as quickly as possible during business hours.
Installation & Support
For products requiring installation, customers are encouraged to arrange appointments at least 7 days in advance. Our team will coordinate the installation schedule based on availability and location.
Warranty & After-Sales Service
We provide warranty coverage for eligible products according to the stated warranty terms. Our support team is ready to assist with troubleshooting, servicing, and warranty claims when required.
Contact Us
Novo Home (M) Sdn Bhd
📍 Kota Kinabalu Branch
M-0-SP3, Ground Floor, City Mall, Jalan Lintas, 88300 Kota Kinabalu, Sabah
📍 Miri Branch
Lot W4, Ground Floor, Permaisuri Imperial Mall, Jalan Merpati, 98000 Miri, Sarawak
🌐 Website: www.novomalaysia.com
Privacy & Safety
At NOVO Online Store, we value your privacy and are committed to protecting your personal information. All customer information collected through our website, store, or communication channels will be handled responsibly and securely.
We may collect personal information such as:
- Name
- Phone number
- Email address
- Billing and shipping address
- Payment information
- Purchase history
This information is collected only for business purposes including order processing, delivery, installation arrangements, warranty support, customer service, and promotional updates.
Payment Security
All payments made through our website are processed using secure payment gateways and encrypted systems. We do not store sensitive banking or card information on our servers.
Customer Privacy
Your personal information will not be sold, rented, or shared with third parties except when necessary for:
- Payment processing
- Delivery and logistics services
- Installation arrangements
- Legal or regulatory requirements
Safety & Product Usage
Customers are advised to use all products according to the provided instructions and safety guidelines. Improper installation, misuse, unauthorized modification, or negligence may void warranty coverage and affect product performance.
For rechargeable products, customers are advised to use only suitable charging adapters and follow recommended charging specifications.
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Payment Methods
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Credit / Debit Cards
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PAYPAL
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Offline Payments